Boiler maintenance schedules itself, and the report is signed before the technician gets back in the van
For heating contractors and boiler and air-conditioning maintainers with 2-10 technicians, chasing deadlines, logbooks and reports every autumn. Price per company, not per user.
Do you recognise at least two of these?
- In September the office spends days calling customers for annual maintenance, with a spreadsheet nobody has updated since March.
- The installation logbook and the inspection report are filled in by hand, twice: on paper and then in the regional portal.
- The F-Gas register for air-conditioning units is in a folder, and when an inspection is requested it is reconstructed by hand.
- Valves, fittings and spare parts go on the van and half of them appear on the invoice.
- The customer disputes a job from three months ago and you find neither signature nor photos.
If you said yes at least twice, the problem is not the people: it is that the process lives on tools that do not talk to each other.
What does a maintenance season run from memory really cost?
- Every annual maintenance not called back is a customer who calls someone else: on 300 boilers under contract, 10% forgotten is 30 lost jobs.
- A properly written report costs, estimated from demos, 12-15 minutes: with four jobs a day about four hours a week per technician. Dictated by voice it drops to three.
- One job a week not invoiced because the report never came back: at an average ticket of 80 € that is over 4,000 € a year.
- Material that goes on the van and appears on no invoice: on five vans, 30 € a week each is enough to pass 7,000 € a year.
What if deadlines generated the jobs by themselves?
Picture September like this. Every installation has its own record: boiler, brand, output, date of the last check, contract. At the end of August iTER7 prepares the list of maintenance due, sends the customer a reminder by WhatsApp or email and puts the job in the calendar when the customer confirms. The technician arrives, dictates the report by voice, ticks the spare parts from the van, attaches the photo of the combustion analysis; the customer signs on the phone and the PDF goes out immediately, with a public link.
- Maintenance under contract is no longer forgotten: it is scheduled jobs, not phone calls.
- The installation logbook and the F-Gas register stay linked to the installation, with the history of every job.
- Every van is a stock location with its own quantities: the gap between loaded and used becomes a number.
- The electronic invoice comes out of the signed report, without retyping.
What is there for boilers, air conditioning and F-Gas, and what is not?
There is: the installation record with deadlines and contract, scheduled maintenance, the F-Gas register per unit with the operations of every job, the report with photos and signature, electronic invoicing. The energy-efficiency inspection report is filled in from the job report with the installation data and attached; automatic submission to regional registers depends on the region and is assessed in the demo, with no promises.
iTER7 runs in the phone browser, Android or iPhone, with nothing to install: open a link and work. Photos, finger signature and voice notes work from there. With a weak signal the light pages still open; fully offline use is not there today and is among the possible customisations. Electronic invoicing follows the Italian SDI system: iTER7 is built for installation companies working in Italy.
Who already uses it and why you can trust it
iTER7 was not designed at a desk: it comes from the modules already in production in the installation companies followed from Noale, near Venice, and from fourteen years of business software. It is a ready-made product: setup takes about two weeks (configuration, data import, on-site training) and the on-site visit looks at how you work, not at how an "average" company works.
- Price per company: add a technician and you pay no more.
- Your data stays yours: exportable at any time, and if you wish the software installed on your own hosting.
- No multi-year lock-in: if you no longer need it, you stop.
How much does it cost (after you know what not having it costs)
Launch price list, VAT excluded, per company, not per user: add a technician and you pay no more.
- Basic, 99 € a month: job calendar, work reports from the phone with photos and customer signature, customers and installations, PDF with your logo.
- Pro, 199 € a month: everything in Basic plus voice-dictated work reports, per-van stock with QR codes, quotes and electronic invoicing (Italian SDI), WhatsApp and email notifications.
- Setup, from 500 to 1,500 € one-off: configuration, data import from spreadsheets or the old system, on-site training for technicians.
199 € a month is 2,388 € a year, against thirty forgotten maintenance visits. Details on how much iTER7 costs.
The sensible next step
No need to decide today. The right step is a 30-minute demo with whoever coordinates the technicians, on your case: bring one week of real jobs and we see together how they would run in iTER7. If it is not for you, you still keep a written list of where you are losing time, free.
Demos are on site across Veneto and remote across Italy; starts are scheduled one at a time. Book the 30 minutes, or first read how much iTER7 costs.