The technician dictates the work report, the customer signs on the phone, the invoice goes out the same evening

Do you recognise at least two of these?

• Requests arrive on WhatsApp, by phone and in person, and end up in a calendar that lives in the head of whoever answers.
• Some work reports come back to the office on Friday, handwritten, and some never come back.
• Van stock is known "more or less": at month end nobody can explain the gap between bought and invoiced.
• A customer disputes a job from three months ago and you cannot find the signature or the photos.
• The invoice goes out days late because first someone has to reconstruct what was done.

If you said yes at least twice, the problem is not the people: it is that the process lives on tools that do not talk to each other.

What does a lost work report really cost?

• One job a week not invoiced because the report never came back: at an average ticket of 80 € that is over 4,000 € a year gone without anyone noticing.
• A properly written report costs, estimated from demos, 12-15 minutes: with four jobs a day that is about four hours a week per technician. Dictated by voice it drops to three minutes.
• Material that goes on the van and appears on no invoice: fittings, valves, cable. On five vans, 30 € a week each is enough to pass 7,000 € a year.
• A dispute without a signature almost always ends with a discount, and a customer who does not call back.

What if the report were already written when the technician gets back in the van?

Picture the end of a job like this. The technician opens the app, taps the microphone and says: "replaced boiler safety valve, refilled the system, recommended cleaning the exchanger". The text is already transcribed; they tick the material used from the list, attach two photos. They hand the phone to the customer, who signs with a finger. The PDF with the signature goes out by email or WhatsApp, with a public link the customer can reopen any time, and in the office it is ready for the invoice.

• No more "can you send me the report?": it is in the office before the van leaves.
• Every van is a stock location with its own quantities: the gap between loaded and used becomes a number, checked in ten minutes on Friday.
• Scheduled maintenance generates its own jobs from deadlines and contracts.
• The electronic invoice comes out of the signed report, without retyping.

Do I need an app, or does it work on the phone I have?

iTER7 runs in the phone browser, Android or iPhone, with nothing to install: open a link and work. Photos, finger signature and voice notes work from there. With a weak signal the light pages still open; fully offline use is not there today and is among the possible customisations. Electronic invoicing follows the Italian SDI system: iTER7 is built for installation companies working in Italy.

Who already uses it and why you can trust it

iTER7 was not designed at a desk: it comes from the modules already in production in the installation companies followed from Noale, near Venice, and from fourteen years of business software. It is a ready-made product: setup takes about two weeks (configuration, data import, on-site training) and the on-site visit looks at how you work, not at how an "average" company works.

• Price per company: add a technician and you pay no more.
• Your data stays yours: exportable at any time, and if you wish the software installed on your own hosting.
• No multi-year lock-in: if you no longer need it, you stop.

How much does it cost (after you know what not having it costs)

Launch price list, VAT excluded, per company, not per user: add a technician and you pay no more.

• Basic, 99 € a month: job calendar, work reports from the phone with photos and customer signature, customers and installations, PDF with your logo.
• Pro, 199 € a month: everything in Basic plus voice-dictated work reports, per-van stock with QR codes, quotes and electronic invoicing (Italian SDI), WhatsApp and email notifications.
• Setup, from 500 to 1,500 € one-off: configuration, data import from spreadsheets or the old system, on-site training for technicians.

199 € a month is 2,388 € a year, against a single job a week not invoiced. Details on how much iTER7 costs.

The sensible next step

No need to decide today. The right step is a 30-minute demo with whoever coordinates the technicians, on your case: bring one week of real jobs and we see together how they would run in iTER7. If it is not for you, you still keep a written list of where you are losing time, free.

Demos are on site across Veneto and remote across Italy; starts are scheduled one at a time. Book the 30 minutes, or first read how much iTER7 costs.