What you add on site by voice ends up in the quote and on the bill, not given away
For installation companies working by job: the technician dictates the extras into the work report, the customer signs on the phone, and the planned-versus-actual comparison fills itself in.
iTER7 is the management system for installation companies where extras agreed verbally on site go into the signed work report and onto the invoice; the comparison between quote and actual costs is a consequence, a module switched on on request. Three questions before you go on: how many jobs added verbally last month reached the invoice? Who rebuilds the hours at the end of the week? Did you correct the last wrong quote on the next one?
Do you recognise at least two of these?
- You quote well, but at the end of a job nobody knows whether you made or lost money.
- Technicians' hours are on paper reports, materials on supplier delivery notes, extras in the head of whoever was on site.
- The customer asked for three more things "while you're here" and none of them reached the invoice.
- Material left the warehouse on the van and nobody knows which job it ended up on.
- Quote-versus-actual is an Excel exercise, once a year, for the big jobs only.
If you said yes at least twice, the problem is not the quote: actual costs form on site, one hour and one fitting at a time, and nobody writes them down when they happen.
What not knowing costs you
Do the sums on your own business:
- Unbilled extras: on a €20,000 job, 10% of verbally agreed extra work never written down is €2,000 of margin gone. Three jobs a month makes €6,000 a month (example: redo the sum on your own jobs).
- Hours rebuilt later: whoever fills in the report at the end of the week rounds down; 30 unrecorded minutes a day per technician is over 100 hours a year each.
- Material without a job: fittings, cable and valves loaded on the van and never booked to a site end up in overheads, and the next quote ignores them.
- The wrong quote repeats itself: if you do not know where you lost, the next offer on the same kind of system carries the same error.
These numbers appear on no invoice, which is why nobody sees them.
What if actual costs wrote themselves while the technician works?
Picture the job like this. The quote becomes the job with one tap: material lines and planned hours. At every visit the technician dictates the work report on the phone, ticks the material used from the van list and records the extras the customer asked for, who signs on the screen. Every line lands on the right job the moment it happens.
What changes for you:
- Open the job and see planned versus actual: hours, materials, extras, margin, while the site is still open, not at month end.
- Extras signed by the customer go on the invoice without arguments.
- Material booked off the van always has a job: the gap between loaded and used is a number.
- The next quote starts from the real costs of the last similar system, not from a guess.
That is how iTER7 works: dictated quotes, jobs, visits with voice work report and signature, per-van stock.
Where it comes from and why you can trust it
iTER7 was not designed at a desk: it comes from four vertical systems delivered to companies in North-East Italy that run jobs, sites, stock and invoicing every day, and it is in use at one installation company. Behind it: fourteen years of business software written in Noale, near Venice, and 350,000 lines of code already in production. The on-site visit looks at how you work, not at how an "average" company works.
- Priced per company, not per user: add a technician and pay no more.
- Exportable data at any time, and software installable on your own hosting.
- No multi-year lock-in.
What it costs (after you know what not having it costs)
Launch price list, no VAT charged (Italian flat-rate scheme), per company:
- Basic, €99 per month: calendar, work reports from the phone with photos and signature, customers and installed systems, branded PDF.
- Pro, €199 per month: everything in Basic plus voice-dictated reports, per-van stock with QR codes, quotes and electronic invoicing, WhatsApp and email notifications. Jobs with planned versus actual are switched on on request and quoted in the demo.
- Onboarding, €500 to €1,500 one-off: setup, import from Excel or your old system, technician training.
€199 a month is €2,388 a year: less than one €2,000 extra recovered on a single job.
The sensible next step
Send me your last closed job (quote, delivery notes, reports): I rebuild it in iTER7 and show you in writing where the margin went. If it is not for you, you keep the comparison, free.